Please contact us with any questions you have about our felted bag designs, materials, yarns, patterns or felting techniques at patterns@felted-bags.com.  We look forward to hearing from you. 

Our Business Hours:
9am - 6pm PST Monday - Friday
9am - 12 Noon PST Saturday

We will be closed for the Holiday Season during December. We will answer support questions via email when possible during this time, but our answers may not be as quick as you would like!  The automated pattern download links will be working and you can order and receive patterns just like you always do.

If you email and don't get a response within 24 hours, please try again. Sometimes our host's email server seems to have a brain burp or a reply may have bounced or been trapped within a spam filter.

Download Link:  If you do not receive your download link within 5 minutes of your paid purchase, please confirm that you have provided PayPal with your correct email address or contact us at patterns@felted-bags.com.

Lost Patterns: Please email us at patterns@felted-bags.com if you have a computer problem and your computer eats your patterns.  If you email us your name and/or the email address you used when you purchased the pattern, we can re-send the download link.

Interested in our wholesale program? Click here to download a wholesale order form for retail stores.